General Policy
If a patient fails to attend a pre-booked appointment on 3 occasion(s) in the space of 12 months or 3 consecutive appointments, a formal warning letter will be sent to the patient, advising them that a further occurrence could risk removal from the practice list with immediate effect.
Warning letters are valid for a period of 12 months.
Please Note
Due to an increase in the number of wasted appointments through patients failing to attend appointments without informing the surgery, it has become necessary to implement the following policy.
If you repeatedly fail to attend appointments, you may be removed from this practice list and required to find an alternative doctor.
If you cannot attend your appointments for any reason, please let us know as soon as possible, giving us plenty of notice so that we can offer than appointment to another patient.
If you are late for your appointment
Patients are strongly advised to attend appointments on time. If you are later for your appointment, there is no guarantee that the clinician will see you. You will have to re-book your appointment for another time.
-Practice Management